You know your team does a good job. But when a customer says the kitchen wasn’t up to scratch, can you show them otherwise? Most cleaning businesses check quality with a walk-round and a mental note, or a paper checklist that ends up in a van door. There’s no score, no photos, and no way […]
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If you run a cleaning business, staff absence is one of the jobs that eats your evenings. Holiday requests arrive by text, someone phones in sick at 6am, a part-timer asks how many days they have left and you are working it out on a calculator while trying to find cover for three office cleans. […]
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Leaflets still work for cleaning businesses. People want a cleaner they can trust, who lives or works nearby, and a leaflet on the doormat is often how they find one. The problem is how most people do it. Thousands of leaflets go out, a handful of calls come back, and the conclusion is that leafleting […]
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If you clean holiday lets, you already know how the week goes. A guest checks out, the next one checks in at 3pm, and somewhere in between you get a WhatsApp from the host asking if you can squeeze in a turnover. Then a second message asking for extra loo roll. Then a third asking […]
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Your cleaner arrives at a block of flats, heads down to the basement bin store, and taps “Clock in”. The screen spins. No signal. They try again by the lift, then give up and promise to tell the office later. By Friday nobody remembers what time they actually started, and payroll turns into a guessing […]
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Most cleaning businesses run on a lot of little things they just know. Mrs Patel has a dog that mustn’t get out. The office on the high street pays late. The Hendersons found you through a leaflet and have carpets that need doing. That knowledge usually lives in someone’s head, until they’re off sick or […]
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Every cleaning business has them: the customer who books one end of tenancy clean, a spring clean or an oven clean, says it looks amazing, pays on time, and then is never heard from again. Most of the time they haven’t gone anywhere. They didn’t have a bad experience and they didn’t find someone cheaper. […]
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When your cleaning team grows past a few dozen people, trying to assign cleaners to the right jobs gets harder every week. The person who hired half the team is on holiday, there are 36 unassigned shifts on the schedule, and every time you open a job you’re scrolling through a list of 80 names, […]
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If you run a cleaning company, you use chemicals every single day. Toilet cleaners, degreasers, disinfectants, descalers, floor strippers, oven cleaners. They get the job done, but they also bring legal duties with them. In the UK those duties sit under COSHH, and most cleaning company owners know the word without being completely sure what […]
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There’s a moment every growing cleaning business hits. It might be the first retainer client who wants one bill a month instead of twenty. It might be the first subcontractor who’s brilliant on the job but hopeless at admin. It might be running two brands under one roof, or scaling from a handful of domestic […]
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