ProCleanerUK Privacy Policy
Introduction
ProCleanerUK (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our services, website (www.procleaneruk.co.uk), and mobile app. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy.
Information We Collect
- Personal Information: When you sign up for our services, we may collect personal information such as your name, email address, phone number, and billing information.
- Usage Data: We collect information on how you interact with our website, services, and mobile app, including IP addresses, browser types, pages viewed, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our website and mobile app and store certain information. You can control the use of cookies at the individual browser level.
- Mobile App Data: Our mobile app collects additional data such as location data (using Google Maps), photos, and messages to enhance the service experience. We track the cleaner’s location and activities to ensure efficient service delivery and quality control.
How We Use Your Information
- Service Delivery: To provide, maintain, and improve our services and mobile app functionality.
- Communication: To send you information, respond to inquiries, and provide customer support.
- Analytics: To analyse website and mobile app usage and improve our services using tools such as Google Analytics and Facebook Analytics.
- Advertising: To serve you relevant ads through Google and Facebook Ads.
Third-Party Services
- Google Analytics: We use Google Analytics to understand how our website and mobile app are used. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they used before coming to our site. For more information on Google’s privacy practices, visit Google Privacy Policy.
- Facebook Analytics: We use Facebook Analytics to track user activity and engagement. For more information on Facebook’s privacy practices, visit Facebook Privacy Policy.
- Google Ads and Facebook Ads: We use these advertising services to promote our services. These platforms use cookies and other tracking technologies to serve you relevant ads. You can manage your ad preferences through your Google and Facebook account settings.
Data Security
We use appropriate security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no internet or email transmission is ever fully secure or error-free. Please keep this in mind when disclosing any personal information to us via the internet.
Your Rights
You have the right to access, correct, or delete your personal information. You can also object to the processing of your data and request that we restrict the processing of your personal information. To exercise any of these rights, please contact us at info@procleaneruk.co.uk.
Retention of Your Personal Data
We will retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. We will retain and use your data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
Transfer of Your Personal Data
Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ from those of your jurisdiction. By submitting your personal data, you agree to this transfer.
Disclosure of Your Personal Data
We may disclose your personal data in the good faith belief that such action is necessary to:
- Comply with legal obligations
- Protect and defend our rights or property
- Prevent or investigate possible wrongdoing in connection with the service
- Protect the personal safety of users of the service or the public
- Protect against legal liability
Data Privacy Between Cleaning Companies
We take data privacy seriously and do not share any information between cleaning companies and their competitors. Each company’s data is handled separately to ensure confidentiality and protect business interests.
Children’s Privacy
Our services do not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under 18 without verification of parental consent, we will take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us
If you have any questions about this Privacy Policy, you can contact us:
- By email: info@procleaneruk.co.uk
- By visiting this page on our website: www.procleaneruk.co.uk/contact-us
This Privacy Policy is designed to inform you of how we handle your personal data responsibly and transparently, ensuring your data privacy and security.