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ProCleanerUK

Cancellation & Refund Policy

ProCleanerUK Refund Policy

Introduction

ProCleanerUK is committed to providing quality service and customer satisfaction. Our refund policy is designed to ensure transparency and fairness in our subscription service transactions. This policy is aligned with Stripe’s guidelines for handling refunds.

Subscription Services

ProCleanerUK offers subscription-based services, billed on a monthly or annual basis. By subscribing to our services, you agree to the terms outlined in this refund policy.

Free Trial Period

  • 14-Day Free Trial: New customers are eligible for a 14-day free trial. During this period, you will not be charged. If you cancel your subscription before the end of the 14-day trial, you will not be billed.
  • Payment Processing: Payment is only processed on the 15th day of your subscription if you do not cancel during the free trial period.

Refund Eligibility

  • No Refunds After Payment: Once the initial payment is processed on the 15th day, we do not offer refunds for any subscription fees paid. This includes partial months of service, upgrade/downgrade refunds, or refunds for unused months with an active account.
  • Service Issues: If you experience any issues with our service, please contact us at info@procleaneruk.co.uk. We will work diligently to resolve any problems and ensure your satisfaction.

Cancellation Policy

  • Monthly Subscriptions: You may cancel your monthly subscription at any time. Your subscription will remain active until the end of the current billing period, after which it will not renew.
  • Annual Subscriptions: You may cancel your annual subscription at any time. Your subscription will remain active until the end of the current billing period, after which it will not renew.

Downgrading and Plan Changes

  • Downgrading: If you choose to downgrade your subscription plan, the changes will take effect in the next billing cycle. Your current plan will remain active for the remainder of the current billing period.
  • Upgrading: If you choose to upgrade your subscription plan, the new rate will be charged immediately, and the new plan features will be available immediately.

How to Cancel Your Subscription

To cancel your subscription, please follow these steps:

  1. Log in to your ProCleanerUK account.
  2. Navigate to the “Account Settings” section.
  3. Select the “Delete Account” at the bottom of the page.
  4. Follow instructions to delete your account.

Changes to This Refund Policy

ProCleanerUK reserves the right to modify this refund policy after giving subscribers 30 days’ notice. Any changes will be posted on this page, and you are advised to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the new terms.

Contact Us

If you have any questions about this refund policy, please contact us: