ProCleanerUK

Cancellation & Refund Policy

ProCleanerUK Refund Policy

Last updated: 01 January, 2025

Introduction ProCleanerUK Limited (“we”, “us”, “our”) is committed to providing quality service and customer satisfaction. This Refund Policy is designed to ensure transparency and fairness in our subscription service transactions. By subscribing to our services, you agree to the terms outlined in this policy. This policy applies to all users globally, including those in the United Kingdom (UK), European Union (EU), United States (US), and other international locations.

1. Our Subscription Services

ProCleanerUK Limited offers subscription-based services, typically billed on a monthly or annual basis. By subscribing to our services, you agree to the terms outlined in this Refund Policy.

2. Free Trial Period

  • 14-Day Free Trial: New customers are eligible for a 14-day free trial. During this period, you will not be charged. If you cancel your subscription before the end of the 14-day trial, you will not be billed.
  • Payment Processing: Payment is only processed on the day following the end of your free trial period (e.g., the 15th day if you do not cancel within the 14-day trial).

3. Refund Eligibility & Policy

  • General Non-Refundable Policy: Once an initial subscription payment is processed, we generally do not offer refunds. This includes:
    • Refunds for partial months or unused periods of service.
    • Refunds for unused months/years with an active account if you choose to cancel before the end of your current paid term.
    • Refunds for upgrade/downgrade fees already applied.
  • Statutory and Consumer Rights (UK/EU Users):
    • For users in the UK and European Union, certain statutory consumer rights may apply, including a 14-day “cooling-off period” for digital services purchased online. If you are eligible and cancel within this statutory period under applicable law, you may be entitled to a refund. Your period starts form the day you start the free trial.
    • If our service is materially defective and we are unable to resolve the issue after a reasonable attempt, you may have legal rights to a refund under UK or EU consumer protection laws.
    • This policy does not affect your statutory rights.
  • Service Issues: If you experience any issues with our service, please contact us immediately at info@procleaneruk.co.uk. We are committed to working diligently to resolve any problems and ensure your satisfaction in accordance with our Terms of Service. Refunds outside the above-stated conditions are at the sole discretion of ProCleanerUK Limited.

4. Cancellation Policy

  • Monthly Subscriptions: You may cancel your monthly subscription at any time. Your subscription will remain active and you will have access to the service until the end of your current monthly billing period, after which it will not renew.
  • Annual Subscriptions: You may cancel your annual subscription at any time. Your subscription will remain active and you will have access to the service until the end of your current annual billing period, after which it will not renew.
  • Account Suspension or Termination: ProCleanerUK reserves the right to suspend or terminate your account and refuse any and all current or future use of the Service if we determine, in our sole discretion, that you have violated our Terms of Service or misused the Service. In such cases, no refund will be provided.

5. Downgrading and Plan Changes

  • Downgrading: If you choose to downgrade your subscription plan, the changes will take effect at the start of your next billing cycle. Your current plan features will remain active for the remainder of the current billing period.
  • Upgrading: If you choose to upgrade your subscription plan, the new rate will be charged immediately (or pro-rated, depending on the system), and the new plan features will be available immediately.

6. How to Cancel Your Subscription

To cancel your subscription, please follow these steps:

  • Log in to your ProCleanerUK account.
  • Navigate to the “Account Settings” or “Subscription” section within your dashboard.
  • Look for the “Cancel Subscription” or “Delete Account” option (usually at the bottom of the page).
  • Follow the on-screen instructions to confirm your cancellation.

7. Changes to This Refund Policy

ProCleanerUK reserves the right to modify this Refund Policy at any time. We will notify subscribers of any significant changes by posting the new Refund Policy on this page, and by updating the “Last updated” date. We may also provide direct notification (e.g., via email) for major changes. You are advised to review this policy periodically. Continued use of our services after any changes constitutes your acceptance of the new terms.

8. Contact Us

If you have any questions about this Refund Policy, please contact us: