General & Getting Started
What is ProCleanerUK?
ProCleanerUK is an advanced, comprehensive management software solution specifically designed for cleaning companies in the UK. We provide an all-in-one platform to streamline your scheduling, HR, payroll, client management, invoicing, and field operations, helping you boost efficiency and grow your business.
Who is ProCleanerUK designed for?
ProCleanerUK is designed for both domestic and commercial cleaning companies of all sizes across the UK. Whether you’re just starting out or managing a large team, our software provides the tools you need to operate professionally and efficiently.
How can I see the full feature list?
You can explore all of our features and see a comprehensive breakdown of our platform’s capabilities by visiting the Feature Finder tool.
Can I really use my own email domain (e.g., invoices@MYcompany.co.uk)?
Absolutely, yes! This is a key feature we provide to enhance your professional image and streamline communication.
I am not very tech-savvy. Is ProCleanerUK difficult to use?
Not at all! We specifically designed ProCleanerUK to be powerful yet exceptionally user-friendly, regardless of your technical background. We ensure you are never left alone. During your free trial, we provide personalized walkthroughs and training sessions to guide you through the setup process. This allows you to make a fully informed decision on whether we are the perfect fit for your business without any pressure.
How long has this app been around?
ProCleanerUK has been live and actively supporting cleaning businesses since January 2024.
How long is he free trial?
The free trial lasts for 28-days which is long enough for you to explore a full cycle and to see what this outstanding software offers. Start your free trial today!
How do I cancel my subscription?
You have several easy options for cancellation. The fastest method is using the large, red **’Cancel Subscription’** button located directly on your account’s main **Settings** page. Alternatively, you can contact our support team to process the cancellation via **live chat, email, phone**, or by submitting a dedicated **support ticket**.
Is the Gemini AI Chatbot and AI Receptionist included, or do you charge more?
It is fully included!
The Gemini AI Booking Bot (our 24/7 AI Receptionist) is a core feature in all our ProCleanerUK packages, not an extra cost or add-on.
If I want a unique feature built, are you accommodating?
Yes, absolutely! Our commitment to developing new features based on user feedback is what sets us apart and has been the driving force behind our success. You’ll be pushed to find a feature we don’t have.
Partner Directory
What makes a "Verified ProCleanerUK Partner" different from a standard cleaner?
Unlike standard directories where anyone can pay to list a phone number, our partners must actively use the ProCleanerUK management software. This isn’t just a badge; it’s a commitment to total transparency. Every job is digitally logged, GPS-tracked, and photo-verified, ensuring you receive the high-standard service you were promised.
Are all professionals in the directory fully insured?
Absolutely. To be accepted and remain as a ProCleanerUK Partner, every professional must provide valid proof of public liability insurance. We verify these documents to ensure that your home, your property, and your peace of mind are fully protected at all times.
Why is it mandatory for partners to use your specific software?
The software is the “accountability moat” that protects you. It mandates that cleaners follow strict digital checklists and upload photographic evidence of their work before they can finish a job. By using our technology, partners prove they have met our elite standards, leaving no room for corner-cutting or missed tasks.
How does the "Reward & Review" system work?
We believe high-quality work should be celebrated. After your service, you are encouraged to review your professional. Consistently high ratings act as a reward, helping top-tier cleaners grow their business through our platform. This system ensures that our partners are always striving for 5-star perfection in your home.
What happens if a professional fails to meet the required standards?
We maintain a zero-tolerance policy for subpar service. Because our software tracks every job in real-time, we can identify issues immediately. If a partner fails to provide the required digital proof of work or receives valid complaints regarding their standards, they are strictly removed from the directory to protect our community.
Can I see proof of my cleaning service through the platform?
Yes. One of the biggest benefits for you is the secure client portal. You can log in at any time to see the digital “time-stamp” of when your cleaner arrived, view the completed checklist for your specific service, and inspect the high-resolution “before and after” photos uploaded by your professional.
Do you charge me for the leads generated through the directory?
No. Unlike other lead-generation sites that charge you a “finder’s fee” or a high price per lead, ProCleanerUK provides these leads to our software subscribers for free. We believe that if you are paying for our management tools and proving your accountability through our software, you deserve the growth that comes with it. By keeping leads free, we ensure you don’t have to hike your prices, making you more competitive and better value for your customers.
How does ProCleanerUK actually get these leads?
We invest heavily in high-level organic SEO to ensure we rank at the top for local cleaning searches across the UK. Consumers come to us because they are looking for “Verified” and “Accountable” cleaners. Because our directory pages are built with the latest search engine technology, we capture the local traffic in your area and funnel those ready-to-book customers directly to your profile.
Why do customers prefer booking through the ProCleanerUK directory?
Modern consumers are tired of the “informal” cleaning market where people don’t show up or do a poor job. They come to our platform specifically because they want the “Accountability Moat.” They know that if a cleaner is listed here, they are insured and use the tracking technology that guarantees the job gets done right. You aren’t just getting a lead; you’re getting a customer who already trusts you because of the ProCleanerUK badge.
Is there a catch to staying on the lead directory?
The only “catch” is maintaining your standards. To stay in the directory and keep receiving free leads, you must use the ProCleanerUK software as intended—logging your jobs, using the checklists, and uploading photo evidence. This transparency is what keeps the customers coming back to the platform. As long as you provide a 5-star, verified service, we will keep sending business your way as a reward for your professionalism.
Features & Capabilities
What are the core features of ProCleanerUK's software?
ProCleanerUK offers a comprehensive suite of features, including:
- Intelligent Drag & Drop Scheduling & Dispatch
- Robust Client Relationship Management (CRM)
- Automated Invoicing & Payroll
- Integrated HR System with staff management, holiday, and sickness tracking
- Market-leading Form Creator & Document Management with e-signatures
- Live Cleaner Tracking & Mileage Tracking
- Real-time Reporting & Analytics
- A unique, offline-capable Mobile App for field teams.
What makes your mobile app unique?
Our mobile app is a true game-changer: it’s the only cleaning software app in the world that does not need a signal to operate! Your cleaners can complete bookings, fill out forms, log time, and access all job details even in basements, rural areas, or signal-dead zones. All information automatically updates when a signal is restored, ensuring uninterrupted productivity and no data loss.
Can the software be customised to my company's specific workflow?
Yes, absolutely! ProCleanerUK is designed for incredible flexibility. Our “feature moulding” capability allows you to adapt and configure each feature to suit your existing operational workflow, ensuring a seamless transition and a system that works precisely how your business runs.
How does your Form Creator and Document Management stand out?
Our recently enhanced Form Creator and Document Management process is a market leader. You can create:
- Quote forms, web-based booking forms (with your own branded subdomain URL!), and marketing forms.
- Mandate specific forms to be completed for every booking, ensuring no mistakes and instant issue reporting.
- All forms are accessible within the cleaners’ and staff members’ apps. You can also upload your own documents (like contracts, or health & safety policies) and send them for secure digital signature to cleaners, prospects, or customers, all centrally stored.
Does ProCleanerUK handle payroll and HR functions?
Yes, our platform includes a comprehensive HR System for managing staff profiles, holidays, and sickness. We also offer a sophisticated Automated Payroll system that handles calculations (including PAYE options like National Insurance, Tax, and Employers National Insurance contributions) based on clock-in/out times and mileage, generating payslips automatically.
Can I manage both domestic and commercial cleaning operations?
Yes, ProCleanerUK is specifically designed to meet the diverse needs of both domestic and commercial cleaning companies across the UK. Our flexible features and customisation options allow you to tailor the software to your specific type of cleaning business.
Support & Community
What kind of customer support do you offer?
We offer dedicated real-time support via a landline number. Our aim is to provide prompt and reliable assistance whenever you need it, ensuring your business runs smoothly.
Do you have a user community?
Yes, we have an active Facebook Insider Group for our subscribers. This community allows you to connect with other ProCleanerUK users, share insights, and even directly provide feedback and feature suggestions that influence our software’s ongoing development.
Technical & Access
Is the software accessible on different devices?
Yes. Your main management dashboard is desktop-based for comprehensive control, while our powerful mobile app is available for both Android and Apple devices, ensuring your field team has all the tools they need on the go.
How secure is my data with ProCleanerUK?
We prioritise your data security. Our software adheres to stringent security protocols and is fully compliant with UK regulations, including the General Data Protection Regulation (GDPR), ensuring your client and business data is handled with the utmost care and privacy. Here is our ICO Registration Number.
Pricing
Is ProCleanerUK a contract, or is it a rolling subscription?
ProCleanerUK operates on a flexible 30-day rolling subscription. There’s no long-term contract to tie you in. You can cancel at any time, giving you complete control and flexibility over your service.
How does ProCleanerUK's pricing compare to other cleaning management software?
We offer competitive pricing designed to provide exceptional value for money, especially given our market-leading features like the offline mobile app and comprehensive forms/document management. For detailed information on our flexible pricing plans, please visit our dedicated Pricing Page.