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ProCleanerUK

Faq

We have broken our Faq into sections to help answer your questions better

General

We have only recently released our software in July 2024. We do have some reviews from our subscribers on our Facebook Page – ProCleanerUK

It’s management software designed to help manage and streamline your processes in your cleaning business.

The free trial lasts 14-days.

You can cancel your free trial by selecting the settings tab in your dashboard and by clicking the “Delete account” button.

Yes, we have a knowledge base for every feature and function, taking you through step by step on how to use this amazing software. We also have AI chat and human chat to help you.

Yes, we can migrate your existing database into our system so you don’t manually have to upload all your customers or cleaners.

Yes, you can quickly and easily connect your GoCardless accounts and take payments from your customers.

Yes, our software is not just for maid or general cleaning services, it suits any type of cleaning company including carpet cleaners.

Yes, we have ProCleanerUS, if you follow this link it will take you to the US platform – United States App

We have different options depending on the size of your cleaning company. You can find out our prices by clicking here – Package Prices
Yes, you can cancel at anytime and you read our cancellation & refund policy by clicking here – Cancellation Policy
Yes, unlike other software companies we have a UK landline number for support – Contact Number

Yes, if you have a domestic or commercial cleaning company, this software will be perfect for your cleaning business.

Yes, as a subscriber you can request specific features and these can normally be made with 24 hours. 

Yes, it works great for these types of cleaning companies.

Mobile App

They can be downloaded from both the Apple Store and Google Play Store.

Yes, it has Sat Nav with route optimisisation, so your cleaners will never have an excuse.

Yes, you can view the route they took and also we will work out the milage automatically and add it onto your cleaners wages if require.

Yes, your cleaners can view all their jobs and how much they will be paid or have been paid.

Yes, every time a new job is added or edited, your cleaners will have an instant notification on the their app.

Yes, if allowed by yourself, all your staff can pick their own availability from the mobile phone.

No, you can add cleaners without mobiles phones if required and manually complete each job and the cleaners will be paid based on the set job duration.

Yes, they can view all their upcoming jobs, the route, the distance and how long it will take to get there.

Yes, you can add task lists and make sure your cleaners check them off before they are allowed to complete their jobs.

Yes, you can track their clock-in and clock-out times and this will then work out their wages automatically. This is optional.

Yes, every time a cleaner takes a photo inside the app, it will be uploaded to the dashboard for storing and future viewing. You can make this mandatory.

Yes, you can message induvial cleaners or teams through the app.

Yes, your cleaners can take card payments from customers through the mobile app, if you allow it.

Yes, you can add cleaner task lists to ensure your cleaners have full instructions for each job.

Yes, it will show all your cleaners live on a map inside your Desktop Dashboard
. This is a really cool feature that we know you’ll love.

Yes, they can alert you of any illness and request holidays through their app.

You can simplify the app for non English speakers, this is a feature you can control from inside the dashboard.

What ways can I pay my cleaners?

This allows you to set a fixed amount to each booking regardless how long the booking takes the cleaner will always get paid the exact same amount for each job.

This allow you to pay your cleaners a percentage of the total amount you charge your customer per booking.

This allow you to choose the set hourly rate and it will always be based on the duration of each booking.

You will pay your cleaners the hourly rate you set and it will work it our from when the cleaners start each job to the exact time they finish each job.

This allows you to pay your cleaners from the time they clock in and start their first job of the day until they clock out of the last job of each day.

You can set the pay rate based on the type of booking required.

You can choose to pay your cleaners a fixed salary regardless of how many hours they work or jobs they complete.

You can set different pay rates if your cleaners get paid more on weekends or Bank holidays.

You can pay your cleaners with PAYE, our software will work out the correct deductions and create an actual pay slip every week based on your cleaners current tax code. It also shows all tax and NI paid to date for the year.

You can pay your cleaners with PAYE, our software will work out the correct deductions and create an actual pay slip every two weeks based on your cleaners current tax code. It also shows all tax and NI paid to date for the year.

You can pay your cleaners with PAYE, our software will work out the correct deductions and create an actual pay slip every four weeks based on your cleaners current tax code. It also shows all tax and NI paid to date for the year.

You can pay your cleaners with PAYE, our software will work out the correct deductions and create an actual pay slip every full working month based on your cleaners current tax code. It also shows all tax and NI paid to date for the year.

This will take the gross amount of each individual job and create a pay statement every week with  deductions. 

This will take the gross amount of each individual job and create a pay statement every two weeks with  deductions. 

This will take the gross amount of each individual job and create a pay statement every four weeks with  deductions. 

This will take the gross amount of each individual job and create a pay statement every full working month with  deductions. 

Taking Payments

Yes, you can collect payments automatically by connecting your GoCardless account.

Yes, you can take card payments through your dashboard?

Yes, your cleaners can take card payments using the mobile app.

Yes, you can choose not to send invoices or send out an invoice with just the total amount with no VAT.

You can mark the payment as paid in the system manually if you take cash payments.

Yes, you can attach a link to each invoice and your customer can then pay by debit or credit card.

Yes, you can send invoice reminders and know if your customer has read the email.

Yes, you can sent your invoices by text message.

Yes, you can choose when to send your client their invoices.

Yes, you can add your payment details to every invoice if required.

Yes, you can add your VAT number on every invoice.

Desktop Dashboard

It’s the main hub for our software. Normally it’s viewed from a desktop computer but we have optimised it for IPad, Tablet and phone. This is where you will manage the cleaning busines.

We have many different diary views and all are automated, so we will definitely have one that suits your cleaning business.

No, you can decide what email you would like automated, you can choose from a template or make your own. You can also opt out form sending any emails.

Yes, it will work out the payroll for every cleaner and automate this task.

Yes, you will receive live notifications from your cleaners mobile app, you won’t have to refresh any pages.

You can read all about our amazing features by clicking here – Desktop Dashboard

Yes, it will not allow you to add a cleaner if they are not available.

Yes, you can add as many numbers and emails as you desire and you can choose which email gets the invoices.

Yes, you can create a Stripe or GoCardless account in seconds and take card payments through your dashboard.

Yes, you can download or print any report through date ranges.

Yes, you can add services and values and these can easily be added to any job.

No, you don’t have to send any invoices this is optional but you can also end invoice reminders and decide when your client has the invoices.

Yes, you can add cleaner task lists for each service property and keep the cleaner informed of the clients requirements and access codes.

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That is fine, our software can allow you to add customers without an email address.

Yes, you can choose what notifications you want your customer to receive such as appointment reminders.

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