Should your cleaners see what customers pay? There is no single right answer, but many cleaning business owners decide the answer is no. Prices are commercially sensitive, they invite comparisons that are rarely fair and, in the worst cases, they help someone undercut you with your own customers.
ProCleanerUK’s Hide Job Financials setting keeps prices and financial details out of the staff app. This guide covers why companies use it, what cleaners still see, how to introduce it and when you might choose not to.
Why owners hide job prices
Pay comparisons that miss the point
A cleaner who sees a customer paying £60 for a clean they are paid £30 for may feel short-changed. They do not see the costs behind that price: employer National Insurance, holiday pay, pension contributions, insurance, products, equipment, travel, software, marketing, office time and the cost of covering absence. The comparison feels unfair to them, even though it is not. Hiding prices avoids the misunderstanding altogether.
Protecting customers from being poached
Most cleaners would never approach a customer to undercut their employer, but it does happen. A cleaner who knows exactly what a customer pays has everything they need to offer a cheaper private arrangement. Keeping prices private removes the easiest part of that temptation.
Different prices for different customers
Prices vary for good reasons: older customers on legacy prices, commercial contracts negotiated over time, discounts for long-standing clients. Staff seeing those differences can cause awkward questions, or even conversations with customers that should never happen.
Keeping things professional
Cleaners should be able to focus on the work, not the commercial side. Keeping finances with the office keeps roles clear.
What cleaners still see
Hiding financials does not mean hiding the job. Cleaners still see everything they need to do great work:
- The address, parking and access instructions.
- Key safe codes and alarm procedures.
- Customer preferences, pets and notes.
- The checklist for the job.
- Their schedule and route.
They can still clock in, complete checklists, take photos, report incidents and log mileage and expenses as normal.
How to switch it on
Hide Job Financials is a setting in ProCleanerUK. Once it is on, job prices and financial details are kept out of the staff app. Office staff and admins with the right access still see everything. Our article on keeping job pricing confidential covers the setting alongside other privacy options.
Explaining it to your team
How you introduce the change matters. If cleaners currently see prices and suddenly cannot, they may assume you are hiding something. Be open about why:
- Explain that prices are commercially sensitive and vary between customers for many reasons.
- Explain the costs that sit behind each price, briefly and honestly.
- Make it clear the change applies to everyone, not to one person.
- Reassure them that nothing about their pay or the job itself changes.
Most cleaners accept it once they understand the reasons. Some are relieved not to be asked about prices by customers.
When you might show prices
There are situations where staff do need financial details:
- Taking payment on site: staff using the Take Payment button need to know the amount due. Many companies keep on-site payment to team leaders or specific job types.
- Supervisors and office staff: who handle quotes, invoices or customer queries.
- Small, close-knit teams: some owners prefer full openness, especially with a handful of long-serving staff.
The right choice depends on your business. The important thing is to decide deliberately rather than by default.
What about customers who mention prices?
Sometimes a customer will mention what they pay, or ask a cleaner about prices for an extra service. Give cleaners a simple, polite answer: “The office handles all the pricing, but I’ll pass that on and someone will be in touch.” It keeps the conversation friendly, avoids mistakes and makes sure every quote goes through your price list. Extra work requested on the day can then be quoted properly, with optional extras the customer can tick.
Subcontractors
If you work with subcontracted cleaners, protecting your prices matters even more, as they may also work for other companies or customers directly. Hiding financials keeps your commercial terms with your client private.
Other ways to protect your customers
- Clear contracts: include a fair non-solicitation clause in staff and subcontractor agreements. Take advice on wording.
- Customer communication through the business: use the shared inbox and customer app rather than cleaners’ personal numbers.
- Good relationships: customers who feel looked after by your business, not just one cleaner, are less likely to leave.
- Look after your staff: cleaners who are treated and paid fairly are far less likely to go it alone. Our guide to retaining your best cleaning staff has practical ideas.
Revenue still visible where it matters
Hiding prices from the field does not hide them from you. The financial dashboard shows revenue, profit and your most valuable customers, and invoices and payments stay fully visible to the office. Our guide to the financial dashboard explains what to look at.
Protect your prices
Hide Job Financials, role-based access, the shared inbox and the customer app are included on every ProCleanerUK plan. Start your 28-day free trial and switch it on, or book a free demo and we will show you exactly what cleaners see with it on and off.
FAQs
Can I stop cleaners seeing job prices?
Yes. The Hide Job Financials setting keeps prices and financial details out of the staff app.
Will cleaners still see job details?
Yes. Address, access notes, preferences, checklists and their schedule are all still visible.
Can office staff still see prices?
Yes. Staff with the right access in the office still see financial details.
What if cleaners need to take payment?
They need to know the amount due, so many companies keep on-site payment to team leaders or certain job types.
Does hiding prices stop poaching completely?
Not on its own, but combined with fair contracts, business-owned communication and good staff relationships, it removes the easiest route.