For holiday let hosts, the changeover between guests is often the most stressful part of the job. Guests check out at ten and the next ones arrive at three. In between, the property must be cleaned, beds changed and supplies restocked. For cleaning companies, the back-and-forth of texts about dates, times and toiletries adds to the pressure.
Turnover Mode in the ProCleanerUK customer portal lets hosts book a changeover themselves, choose restock items and get an instant estimate. This guide explains how it works and why it helps.
How Turnover Mode works for hosts
1. Choose Book Turnover
When a host logs into their portal, a dedicated Book Turnover option sits at the top. Selecting it shifts the screen to what matters: the property, the date and the time the team needs to be there to have it ready for the next check-in.
2. Select restock items
Hosts browse a list of items you have marked as visible to customers, such as toiletries or linen packs. They can see what is available and add items with a tap, with the unit price shown as they go, so there are no surprises on the invoice.
3. See an instant estimate
As they choose the service and add items, the portal shows a live estimated total: the turnover clean plus the restock items.
4. Add access details and submit
Hosts add access notes, such as where the key is, and submit the turnover order. The booking is confirmed and the slot reserved.
5. Saved properties
Hosts with several properties can save locations, so repeat bookings are quicker.
Why it helps cleaning companies
- Fewer messages: hosts book directly rather than texting about availability and supplies.
- More revenue: restock items are added to the order with clear pricing.
- Accurate stock: hosts only see items you have made available.
- Clear instructions: access details arrive with the booking.
- A professional service: hosts get a fast, self-service experience.
Why hosts like it
- Booking a changeover takes under a minute.
- They can see the cost before confirming.
- Restocking is handled without a separate shop run.
- Everything is in one place for all their properties.
Setting it up
- Add your turnover service and price.
- Set up restock items as stock, with prices, and mark the ones customers should see.
- Invite holiday let hosts to the customer portal.
- Show them Book Turnover and how to save their properties.
Delivering the turnover
Once booked, the turnover appears in the cleaner’s app with the property details, access notes, the checklist and the restock items. Before and after photos show the property was left guest-ready. Incident forms report any damage so you can tell the host before the next guest arrives. Our guide to Airbnb linen management covers the linen side.
Tips for turnover businesses
- Keep restock items and prices up to date.
- Set clear cut-off times for same-day bookings.
- Use turnover checklists and photos on every job.
- Report issues quickly, with photos.
Our guide to becoming the turnover partner hosts rely on has more advice.
Common mistakes
- Showing hosts items that are out of stock.
- Prices that do not match the invoice.
- No access notes, leaving cleaners stuck at the door.
- Skipping photos on busy changeover days.
Make turnovers effortless
Turnover Mode in the customer portal, stock tracking, the staff app, checklists, photos and incident forms are included on every ProCleanerUK plan. Start your 28-day free trial and invite your first host, or book a free demo and we will show you Turnover Mode. For more on the portal, read our guide to the customer portal.
FAQs
What is Turnover Mode?
A booking option in the customer portal that lets holiday let hosts book a changeover, choose restock items and get an estimate.
Can hosts add restock items?
Yes. They choose from items you have made visible, with prices shown.
Do hosts see the cost before booking?
Yes. A live estimated total updates as they choose.
Can hosts save their properties?
Yes. Saved locations make repeat bookings quicker.
How long does booking take?
Under a minute for most hosts.