The One is ProCleanerUK’s all-in-one platform for cleaning businesses, from domestic to commercial. Every plan, from Bronze to Gold and beyond, includes every feature. The only difference between plans is the number of staff.
This guide is a complete tour of what is included, grouped by what each set of features does for your business. Use it as a checklist to make sure you are getting the most from the platform, or to compare it with what you use now.
Plans and pricing
- Bronze: £79.99 a month for 1 to 15 staff.
- Silver: £119.99 a month for 16 to 30 staff.
- Gold: £149.99 a month for 31 to 45 staff.
- Custom: for 46 staff and above.
- Franchisee License: £49 a month for franchisees with up to 5 staff.
Prices include VAT. There are no contracts, and yearly plans save money and include a free website.
Winning work
- Branded quote forms: 22 ready-made services, embeddable or shareable as a link, with UTM tracking.
- Smart and quiz-style forms: step-by-step forms that can calculate prices.
- Website chatbot: answers questions, takes bookings, suggests extras and checks your live schedule.
- AI phone receptionist: answers calls you cannot take.
- Landing pages: built from before and after photos in about twenty seconds, with privacy checks.
- Marketing reels: branded videos from your photos for social media.
- Scratch card lead generator: instant-win offers that capture leads.
- Marketing funnels: email, text and push sequences with conditions and tracking.
- Lead temperature: see which leads are most engaged.
- Free website: included with yearly plans, connected to the platform.
Quoting and selling
- Quotes from your price list: branded, with optional extras.
- Online acceptance: accepted quotes book themselves.
- Automatic follow-ups: for quotes that go quiet.
- PDF attachments: attach a proposal or brochure.
- Digital risk assessments: built into the quote calculator.
- Tender packs and the Tender Tracker: for commercial bids.
Scheduling
- Recurring patterns and Custom Weekly Pattern for complex contracts.
- Intelligent route planner: balanced route, shortest path and keep stop order modes, with real job times.
- Spot Checker and the Availability Finder: see who is free instantly.
- Drag and drop and Reassign Staff for changes.
- Customer away dates: pause visits for holidays and restart automatically.
- Price increase tool: update recurring jobs in bulk.
- Renewals tab: periodic cleans and contract dates.
- Smart timezone settings.
The staff app
- Offline working: jobs, clock-in, checklists and photos without signal.
- GPS clock-in with an adjustable geofence and NFC clock-in.
- Job details: access notes, key safe codes, preferences and checklists.
- Start Journey and Running Late.
- Before and after photos and incident forms.
- Mileage and expenses with receipt scanning.
- Holiday requests, payslips, contracts and My Tips.
- Join Active Jobs and Take Payment.
- Hide Job Financials for staff who should not see prices.
Customers
- Customer portal and app: visits, invoices, payments, quotes, offers and Going Away.
- Reminders and arrival times.
- Push notifications.
- Customer loyalty programme with points and vouchers.
- Review requests and nudges for customers who go quiet.
- Emails from your own domain.
Money
- Automatic invoicing from completed jobs.
- Card payments through Stripe, Direct Debit through GoCardless.
- Automatic chasing of overdue invoices.
- Customer tips, split between staff.
- Recharged expenses and subcontractor lines on invoices.
- Selling stock items to customers.
- Financial dashboard: revenue, profit and most valuable customers.
- Integrations: Xero, QuickBooks and Sage, including Sage Payroll.
Staff and payroll
- Payroll from clock-in times, with mileage, expenses and tips.
- Absence and holiday management.
- Role-based access, profile change approvals and app suspension.
- Team chat and groups.
Quality and compliance
- Checklists and mandatory forms in the Form Builder, with e-signatures.
- Site assessments with green, amber and red scoring, reports and portal sharing.
- Late start alerts.
Stock, suppliers and subcontractors
- Stock and assets with re-order levels.
- Vendor list for suppliers and subcontractors.
- Purchase orders and goods-in.
Communication and AI
- Shared inbox, including two-way texts.
- Buddy, the AI assistant: drafts emails and books jobs from plain words.
For networks
- Network module: master-code onboarding and a dashboard showing each territory’s revenue and jobs.
Our guide to how cleaning network software works explains more.
Support
- Free training during the trial, booked from the support page.
- Help from our team whenever you want a walkthrough of a new or unfamiliar feature.
- Regular new features, many suggested by customers.
How the features work together: a domestic example
Picture a domestic cleaning company with ten cleaners. A visitor finds a landing page for deep cleans on Facebook, chats with the website assistant about price and books a slot it finds in the live diary. A funnel sends a welcome message. The job appears in a cleaner’s app with access notes and a checklist, and the route planner fits it into their day. The cleaner clocks in by GPS, takes photos and finishes. The invoice goes out with a card link, the customer pays and adds a tip and a review request follows. A week later, an offer of a fortnightly clean arrives, and the customer accepts, sets up Direct Debit and joins the loyalty programme. Every step used a different feature, and nobody retyped anything.
How the features work together: a commercial example
Now picture a commercial firm bidding for an office contract. The facilities manager enquires through a quote form. At the site visit, the mobile quote calculator records a risk assessment. The quote goes out with a proposal attached, and a tender pack follows with method statements, the COSHH register, training records and insurance. The bid is tracked in the Tender Tracker. Once won, the contract is set up on a Custom Weekly Pattern, cleaners clock in with NFC tags, monthly site assessments are shared in the customer portal and periodic carpet cleans are recorded in the Renewals tab. Hours flow to Sage Payroll, and invoices flow to the accounts.
Which features to start with
- Solo cleaners: quote forms, the chatbot, online quotes, reminders, invoicing and payments.
- Small teams: add the staff app, clock-in, payroll and team chat.
- Growing domestic firms: add route planning, away dates, funnels, landing pages and the loyalty programme.
- Commercial firms: add Custom Weekly Pattern, NFC, site assessments, tender packs and renewals.
- Networks: add the network module to onboard and monitor territories.
- Short-let specialists: add property notes, stock for linen and incident forms.
Features that save the most time
If you only have time to switch on a handful, the biggest time savers for most cleaning businesses are automatic invoicing and chasing, reminders, recurring patterns, payroll from clock-in, customer away dates and job notes in the staff app. Together, they remove most of the routine admin that fills evenings.
Features that earn the most
For revenue, look at optional extras on quotes, the price increase tool, regular-clean offers after one-off jobs, the loyalty programme, landing pages and fast replies to every lead. Each one either raises the value of existing customers or wins new ones.
How to use this guide
If you already use ProCleanerUK, tick off the features you use and pick two or three you do not to try this month. Our checklist for getting the most from newer features suggests an order. If you are comparing platforms, use this list to check what is included and at what price.
Features that protect the business
Some features earn their keep by preventing problems: location-checked clock-in, before and after photos, signed checklists, incident forms, Hide Job Financials, app suspension when someone leaves and digital risk assessments in quotes. They rarely get noticed until the day they settle a dispute or stop a costly mistake.
Features cleaners love
The staff app is where cleaners spend their day, and several features make it easier: every code and note in the job, offline working, Running Late in one tap, payslips and contracts in one place, holiday requests without chasing, mileage and expenses with a receipt photo, tips on a My Tips card and Join Active Jobs for help on long jobs. Cleaners who find the app useful use it properly, which makes every other feature work better.
Features customers notice
Customers rarely see the software, but they notice the results: a reminder the day before, an arrival time, the same cleaner each visit, clear invoices with easy payment, a portal for managing visits and holidays and rewards for staying loyal.
Why one system matters
Every feature here works from the same records, so information flows from enquiry to invoice to payroll without retyping. That is what makes the difference between a set of tools and a system that drives growth. Our article on how each step hands off to the next follows a job through the whole process.
Try everything
Start your 28-day free trial with every feature switched on, or book a free demo and we will show you the features that matter most for your business.
FAQs
Is every feature included on every plan?
Yes. Plans differ only by the number of staff.
Do prices include VAT?
Yes. All prices include VAT.
Is there a contract?
No. Plans are monthly or yearly with no minimum contract.
What do yearly plans include?
Yearly plans save money and include a free website.
Is training included?
Yes. Free training sessions are included during the trial.