Most cleaning businesses use their software for scheduling, invoicing and perhaps the staff app. That covers the basics, but it often leaves a lot of value sitting unused. Features that could save hours each month stay switched off simply because nobody had time to explore them.
Here are twelve features that ProCleanerUK customers often discover late and wish they had started using sooner. Check whether your system has them, and whether you are using them.
1. Customer away dates
Instead of cancelling and rebooking regular visits when a customer goes on holiday, add away dates. Visits are skipped, reminders stop and everything restarts automatically. Customers can even request it themselves through the portal.
2. Bulk price increase
Raise prices across all recurring jobs in one go, by percentage or fixed amount, filtered by job type or frequency, with rounding and a preview. Each customer is emailed their new price. What used to take an afternoon takes minutes. Our guide on setting competitive prices covers how to explain increases.
3. Reassign Staff
When a cleaner leaves or moves area, move their entire round to someone else from a chosen date, or split it job by job across several staff. History and pay records are untouched.
4. Custom weekly patterns
For customers who need different days in different weeks, set each day individually instead of creating lots of one-off jobs.
5. Optional extras on quotes
Add extras such as oven, fridge or window cleaning that customers can tick before accepting. It raises the value of jobs without any extra selling.
6. Running Late button
Cleaners tap it and the customer is told by email or text. It turns potential complaints into courtesy and saves calls to the office.
7. Receipt scanning and mileage
Cleaners photograph receipts and the details are read automatically. Mileage can be logged by job, by address or by distance, with your rate applied. No more end-of-month expense forms.
8. Customer tips
Customers can add a tip when paying online. Tips are split between the cleaners on the job and paid through payroll. Staff love it and it costs you nothing.
9. Landing pages from job photos
Turn a job’s before and after photos into a page with a slider, a write-up, reviews and a quote form in about twenty seconds, ready to share in local Facebook groups. A privacy check looks for faces, house numbers and number plates first.
10. Marketing reels
One click turns before and after photos into a branded video for Instagram, TikTok or Facebook, with a caption and hashtags ready to go.
11. Site assessments
Room-by-room scored checklists with photos and comments, producing a score, reports and a PDF you can share with the customer. Ideal for commercial clients and quality control. See our guide to cleaning audit software.
12. Buddy, the AI assistant
Ask for revenue, forecasts, schedule details or overdue invoices in plain English, set reminders and have Buddy send emails, texts or push notifications. It replaces a lot of clicking through reports.
Bonus: assets and renewals
Track PAT tests, EICRs, fire extinguishers, vehicle MOTs and services, equipment issued to staff and contract renewals, with reminders before anything expires.
Where to start
If you are not sure which of these to try first, start with whatever matches your biggest weekly headache. If customers going away causes constant rebooking, start with away dates. If staff expenses are a monthly battle, start with receipt scanning. If you need more enquiries, start with landing pages and reels.
Why features go unused
The usual reasons are lack of time, not knowing the feature exists and worry about disrupting what already works. The fix is simple: pick one or two features a month, set them up properly and give the team time to get used to them. Our guide on training staff on cleaning management software helps when a feature involves your cleaners.
Are you paying extra for any of these?
Some platforms charge more for features like these or keep them for higher tiers. With ProCleanerUK, every plan includes every feature, so there is nothing extra to pay for. If you are paying extra elsewhere, our article on what you really pay for cleaning software will help you compare.
Get more from your software
Start your 28-day free trial and try every feature on this list with your own customers, or book a free demo and we will show you the ones that suit your business best.
FAQs
Which unused feature saves the most time?
For domestic businesses, customer away dates and the bulk price increase. For larger teams, Reassign Staff can save hours whenever someone leaves.
Do customers mind tips being requested?
Tipping is optional and only offered when paying online. Many customers like having an easy way to thank their cleaner.
Is the privacy check on landing pages automatic?
Yes. It checks photos for faces, house numbers and number plates before you publish.
Can I try these features before committing?
Yes. ProCleanerUK’s 28-day free trial includes every feature.
How many features should I switch on at once?
One or two a month is a good pace, so each one is set up properly and your team has time to adjust.