Managing a holiday let is a juggling act for your clients. Between guest communication and calendar management, the “turnover” window is often the most stressful part of their job.
With ProCleanerUK, you can offer your holiday let clients a professional, stress-free way to book you. Our new Customer Portal Turnover Mode takes the headache out of scheduling changeovers. No more back-and-forth texts from them asking if you are available or if you have enough supplies.
Here is how effortless it is for your customers to book a turnover, select their restock items, and go from instant estimate to confirmed booking—all in under 60 seconds.
1. One-Click “Book Turnover” Mode for Your Clients
When your customer logs into their portal, they aren’t just presented with a generic contact form. We’ve added a dedicated “Book Turnover” mode right at the top.
Selecting this instantly tailors the experience for them. The interface shifts to focus on exactly what matters: the property location, the specific date, and the precise arrival time they need your team there to ensure the property is ready for their next 3 PM check-in.
2. Smart Inventory Selection (Their “Shopping Cart”)
This is the game-changer for your revenue and their peace of mind. Usually, restocking supplies is a manual process—your client has to hope you notice when the shampoo is low.
Your portal now features a built-in Inventory Selection tool.
- Visual Browsing: They browse a curated list of items you have marked “Customer Visible,” ensuring they only see relevant stock like toiletries or linen packs.
- Live Stock Levels: They see exactly what you have available in real-time, preventing ordering issues.
- Interactive Cart: If they need extra rolls of luxury toilet paper for a VIP guest, they just click the (+) button to add them to the order.
- Transparent Pricing: As they add items, they see the individual unit price immediately (e.g., £2.50 x 2 = £5.00), so there are no surprises on the invoice later.
3. Instant Estimates & Auto-Booking
Gone are the days of them waiting for a quote. As they select their service type and add inventory items, the portal calculates a Live Estimated Total for them in the top corner.
They see exactly what the base service costs plus the total for their selected stock items. Once they are happy:
- They enter access codes (e.g., “Key is in the lockbox”).
- They click “Submit Turnover Order”.
The system instantly confirms your customer’s booking and reserves their slot.
4. Saved Locations for Speed
If your client manages multiple properties, they don’t need to type the address every time. The portal remembers their Service Locations. They simply select “Seaview Apartment” from the dropdown, and the system automatically knows where to send your team.
5. Instant Attention: They Book, You React
Your clients need to know that when they hit “Submit,” their request isn’t lost. Our system uses “Pulse” Technology to ensure you never miss a booking.
- Immediate Visibility: The moment a client confirms a booking, it triggers a visual “Pulse” alert on your admin calendar with a yellow “Zap” icon.
- Simple Allocation: The job lands on your calendar tentatively. You simply drag and drop the pulsing job card to the correct staff member.
- Seamless Confirmation: Once you assign staff, the pulsing stops and the job is locked in. This gives your clients confidence that their turnover is your top priority.
Ready to Put Your Business on Autopilot?
Don’t just offer a cleaning service—offer a complete turnover solution. With ProCleanerUK, you give your clients the professional tools they crave while you get your time back.
Experience the difference yourself. We are offering a 7-day free trial so you can test the new Turnover Mode and see how easy it is to manage your bookings.
Start your free trial today at ProCleanerUK.co.uk and turn changeovers into the easiest part of your business.