Most cleaning businesses learn the scheduling, the staff app and invoicing, then stop exploring. That is understandable; you are busy. But some of the most useful features are the ones that save time in awkward situations or quietly win more work. Here are ten that businesses often miss.
1. Customer away dates
When a regular customer goes on holiday, add away dates instead of cancelling and rebooking visits. Visits between the two dates are skipped, no reminders are sent and the regular pattern restarts automatically. Customers can even request it themselves with Going Away? in their portal, for you to approve.
2. Reassign Staff
When a cleaner leaves or goes on long leave, move all their jobs to someone else from a chosen date in one go, or split the round between several cleaners. History and pay records stay untouched, and the new cleaner is notified.
3. Custom weekly patterns
Some customers do not fit “every Tuesday”. A custom weekly pattern lets you set different days and times week by week, for customers with rotating needs.
4. Quick availability checks
When a customer calls asking for an extra clean, check who is free in seconds without opening the full diary. You can give an answer while they are still on the phone.
5. Optional extras on quotes
Add extras such as oven cleans or inside windows to a quote, and let the customer tick the ones they want before accepting. It raises the value of jobs without any hard selling.
6. Open and click tracking
See when a customer opens a quote or invoice email and clicks a link. Follow up the engaged ones first, and try a different approach with those who have not opened at all. See our guide to tracking quotes and invoices.
7. The price increase tool
Raise prices across recurring jobs by a percentage or a fixed amount, filter by job type or frequency, round the results, preview everything, untick anyone you want to leave alone and email each customer their new price. A job that used to take an evening takes minutes.
8. Calendar links
For staff who rarely open apps, and for customers who never log in, private calendar links put jobs straight into Google, Apple or Outlook calendars.
9. Buddy, the AI assistant
Ask Buddy questions such as “what is booked tomorrow?” or “who has overdue invoices?”, ask it to draft an email from rough notes or ask it to send a message for you.
10. Landing pages from job photos
Turn a job’s before and after photos into a page with a slider, a short write-up, your best recent reviews and a quote form, in about twenty seconds. Share it in local Facebook groups. A privacy check looks for faces, house numbers and number plates first.
Bonus: Take Payment on the job
For one-off cleans and new customers, cleaners can take a card payment at the end of the job from the staff app. The payment is recorded against the invoice straight away, so there is nothing to chase.
How to find more features
- Book a free training session and ask what other businesses use most.
- Work through the support guides one feature at a time.
- Ask yourself which tasks still take you longest, then check whether a feature covers them.
Common mistakes
- Cancelling and rebooking visits for customer holidays.
- Editing every job one by one when a cleaner leaves.
- Raising prices customer by customer in a spreadsheet.
- Never sharing your best job photos.
Use more of what you already have
Every feature in this list is included on every ProCleanerUK plan. Start your 28-day free trial, or book a free demo and we will show you the ones that would help most. For a structured approach, read our guide to your first 90 days with cleaning software, and for staff, see calendar sync.
FAQs
How do I pause a customer’s visits for a holiday?
Add away dates. Visits are skipped and restart automatically afterwards.
Can I move a cleaner’s whole round at once?
Yes. Reassign Staff moves all their jobs from a chosen date, or splits them across several cleaners.
Can customers choose extras on a quote?
Yes. Optional extras let them tick add-ons before accepting.
Can I raise prices for all customers at once?
Yes. The price increase tool updates recurring jobs and emails each customer their new price.
What is Buddy?
The AI assistant that answers questions about your business, drafts emails and sends messages.