Is your phone line a bottleneck? Every time you miss a call to a customer, a sales lead, or a scheduling request, you’re missing revenue. Voicemail is a customer service graveyard.
Now, imagine having a 24/7 AI Receptionist that answers every call immediately, engages customers in a human-like conversation, answers questions about your services, and books the job directly into your schedule—all without paying a salary.
This is the power of the new AI Receptionist feature, built into The One platform using cutting-edge voice AI.
📞 The AI Receptionist: More Than Just an Answering Machine
The AI Receptionist is not an IVR system (Press 1 for Sales). It is a genuinely conversational assistant that can manage your inbound workflow:
- Intelligent Conversation: The AI is designed to sound human, understand complex requests, and respond contextually.
- Live Scheduling: The AI Assistant connects directly to your live job calendar and operating hours. If a customer calls to book, the AI performs instant conflict checks against your staff’s existing jobs, ensuring zero double-bookings.
- Seamless Booking: The AI captures all necessary details (name, service, address, date/time) and automatically creates a fully scheduled job in your admin dashboard.
🚨 Handling Complaints and Callbacks (Priority Triage)
While the AI handles routine tasks, it knows when a human touch is needed. For sensitive issues like complaints, the AI performs a critical priority triage:
- Captures the Issue: The AI listens to keywords indicating an issue (“problem,” “unsatisfied”) and respectfully captures the customer’s phone number and a summary of the complaint or issue.
- Creates a Priority Task: Instead of trying to resolve the complex issue itself, the AI instantly generates an Administrative Note or Task.
- Appears on the Scheduler: This high-priority note immediately appears on the main admin dashboard and the scheduler, alerting human staff that a critical callback is required. This ensures the complaint is recorded instantly and handled by a human manager, preventing immediate escalation and service recovery delays.
📲 Linking Your Existing Business Number (Call Diversion)
You do not have to change the main business number that all your customers already know.
Instead, you use a simple, powerful feature called call diversion:
- Obtain a Twilio Number: You first set up your Twilio account and purchase a new number within their system. This is the receiving number for the AI.
- Set Up The AI: You configure the AI Receptionist feature in The One platform to use this new Twilio number.
- Divert Your Main Line: You instruct your current phone provider (e.g., BT, Sky, or your mobile network) to automatically divert (forward) all incoming calls from your existing, long-established business number to the new Twilio number.
The customer dials your trusted number, the call is automatically routed to Twilio, and the AI immediately picks up, ready to book the job or triage the complaint. This strategy is common for businesses that want to keep their long-established number while upgrading their customer service automation.
Ready to Let AI Handle Your Phones?
The AI Receptionist is a powerful feature included in all paid plans. Experience the future of automated customer service and see how much time and money you can save in your business.
Start your 7-day free trial to set up your Twilio integration and explore the full potential of your new AI Assistant.