Customer Mobile App

In today’s competitive service industry, providing an exceptional customer experience is what sets you apart. ProCleanerUK’s “The One” offers a dedicated, self-service customer portal that transforms how your clients interact with your business. We provide a sleek, intuitive, and secure platform that gives your customers the transparency, control, and convenience they expect, building loyalty and reducing your administrative workload.

Discover how our advanced customer-facing features provide a five-star experience from start to finish.

Unmatched Transparency & Live Progress Tracking Stop the “where are they?” phone calls and build trust by giving your customers a clear view of their service every step of the way.

• Live Technician Tracking: Eliminate guesswork with a live map view of your cleaning technician’s journey once they clock in “on route.” Customers get real-time ETAs and automatic delay notifications, boosting their confidence and satisfaction.

• Complete Job History & Photo Logs: Clients have their entire service history at their fingertips. They can review past appointments and view Before-and-After photos uploaded by your team, providing a complete and transparent record of work done, which is vital for quality assurance.

• Appointment Details & Notes: Customers can view the specifics of their upcoming cleaning job, including the assigned team, and easily add or edit specific notes and instructions (e.g., key code, pet warning) for the technician.

Complete Self-Service & Account Management Empower your clients with the convenience to manage every aspect of their service, whenever they want, all in one place.

• Customer Loyalty Rewards Card: A dedicated “My Rewards” card is visible on their portal dashboard, showing their live points balance and transaction history. Customers can initiate a points redemption request at any time to receive a voucher, creating a significant financial incentive to re-book services and reduce churn.

• Approve Quotes & Sign Contracts: Streamline the sales process. Customers can review and approve new quotes and securely sign contracts with a digital e-signature directly within their portal.

• Secure Invoice Payments (Complete Payment Control): Improve your cash flow and offer modern convenience. Clients can view outstanding balances and pay their invoices securely online at any time using Stripe, supporting various card payment methods.

• Payment for Pending Bookings (Deposits & Fees): The dashboard clearly flags jobs requiring upfront payment (like a deposit, call-out fee, or full job amount). Customers can click a dedicated Pay Now button to confirm their booking and secure their slot.

• Appointment Management: Give customers control over their schedule. The portal allows them to easily manage their upcoming appointments and request to cancel or reschedule a booking, which is then sent to your admin for approval.

• Profile Management: Customers can easily view and update their contact details, ensuring their records are always accurate, and upload a profile photo.

• PWA Access: The app uses the Progressive Web App (PWA) model. Customers can install “The One” directly onto their phone’s home screen with a single tap—no App Store download required.

Seamless Communication & Direct Support Keep the lines of communication open and ensure your customers always feel supported and connected to your business.

• Direct Admin Chat: Provide instant support with a built-in, real-time Team Chat feature that allows customers to communicate directly with your admin team for quick resolutions and updates, replacing external messaging apps.

• Request New Quote: Drive new business effortlessly. Customers can easily submit details to request a new quote for future services.

• Book Emergency Service: Customers can submit a dedicated form for urgent, priority jobs, ensuring their emergency is fast-tracked by the admin team.

• Prize Redemption Requests: When a customer plays the Instant-Win Scratch Card (Discount & Instant-Win Marketing feature) outside the portal, the system automatically creates a high-priority Quote Request here in their dashboard, flagged for quick prize redemption.

• Push Notifications: Customers who have installed the PWA receive timely and relevant Push Notifications directly on their phone screen for updates like “Cleaner is 10 minutes away” or “Invoice is now due”.