ProCleanerUK Privacy Policy
Introduction ProCleanerUK Limited (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you use our services, website (www.procleaneruk.co.uk, and future international domains), and mobile app. By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. This policy applies to all users globally, including those within the UK, European Union (EU), and United States (US).
Information We Collect
- Personal Information: When you sign up for our services, create an account, or contact us, we may collect personal information such as your name, email address, phone number, physical address, and billing information. This may also include company details (e.g., company name, registration number) if you are a business client.
- Usage Data: We collect information on how you interact with our website, services, and mobile app. This includes your Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies (e.g., beacons, tags, scripts) to track activity on our website and mobile app and store certain information. Cookies are small data files placed on your device. You can control the use of cookies at the individual browser level through your browser settings.
- Mobile App Data: Our mobile app collects additional data relevant to service delivery, such as location data (using Google Maps and GPS technologies), photos (e.g., before/after job photos uploaded by cleaners), and messages/communications exchanged through the app’s features. We track cleaner locations and activities (e.g., clock-in/out times, job progress) to ensure efficient service delivery, quality control, and accountability.
How We Use Your Information We use the collected information for various purposes, including:
- Service Delivery: To provide, operate, maintain, and improve our services, website, and mobile app functionality. This includes processing transactions, managing accounts, and delivering the core features of our cleaning management software.
- Communication: To send you service-related information, important updates, respond to inquiries, and provide customer support.
- Analytics & Improvement: To monitor and analyze website and mobile app usage, understand user behavior, troubleshoot issues, and enhance our services. We use tools such as Google Analytics and Facebook Analytics for these purposes.
- Advertising & Marketing: To serve you relevant ads through platforms like Google Ads and Facebook Ads, based on your interests and usage patterns. We may also use your contact information to send you marketing communications about our services, promotions, or offers, where permitted by law and your preferences.
- Security & Compliance: To detect, prevent, and address technical issues, fraud, or illegal activities. Also, to comply with legal obligations and enforce our terms and conditions.
Third-Party Services We use various third-party service providers to facilitate our Service, which may involve sharing your information. These providers are bound by their own privacy policies and data processing agreements with us.
- Google Analytics: We use Google Analytics to understand how our website and mobile app are used. Google Analytics collects information such as how often users visit our site, what pages they visit, and what other sites they use before coming to our site. For more information on Google’s privacy practices, visit Google’s Privacy Policy.
- Facebook Analytics & Ads: We use Facebook Analytics to track user activity and engagement for our services. We also use Facebook Ads to promote our services. These platforms use cookies and other tracking technologies to serve relevant ads. For more information on Facebook’s privacy practices, visit Facebook Privacy Policy. You can manage your ad preferences through your Google and Facebook account settings.
- Payment Processors: If you make payments for our services, your payment information is processed by third-party payment processors. We do not store or collect your payment card details.
Data Security We use appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We employ encryption, firewalls, and secure server hosting environments. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security. Please keep this in mind when disclosing any personal information to us via the Internet.
International Data Transfers Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including personal data, to the United Kingdom and process it there. ProCleanerUK takes all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Your Data Protection Rights Depending on your location and applicable laws (e.g., UK GDPR, EU GDPR, US state privacy laws like CCPA/CPRA where applicable), you may have certain rights regarding your personal data:
- Right to Access: You have the right to request copies of your personal data we hold.
- Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Right to Erasure (‘Right to be Forgotten’): You have the right to request that we erase your personal data, under certain conditions.
- Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us at info@procleaneruk.co.uk. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.
Retention of Your Personal Data We only retain your data while you have an active account with us or as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (e.g., for tax, legal, or audit purposes). If you delete your account, your data is deleted completely from our systems within [e.g., 30 days, or as per specific data retention policy]. If you have too many failed payment attempts, we will assume that you no longer require our software and your data will be deleted from our system entirely, which is 30 days after your first failed payment attempt.
Disclosure of Your Personal Data We may disclose your personal data in the good faith belief that such action is necessary to:
- Comply with a legal obligation or lawful requests from public authorities (e.g., courts or government agencies).
- Protect and defend the rights or property of ProCleanerUK Limited.
- Prevent or investigate possible wrongdoing in connection with the Service.
- Protect the personal safety of users of the Service or the public.
- Protect against legal liability.
- In connection with a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity.
Data Privacy Between Cleaning Companies (Within Our Platform) We take data privacy and confidentiality seriously. We do not share any operational or client-specific information directly between different cleaning companies using our platform, nor with their competitors. Each company’s data within our system is handled separately and securely to ensure strict confidentiality and protect individual business interests.
Children’s Privacy Our services do not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from anyone under 18 without verification of parental consent, we will take steps to remove that information from our servers.
Changes to This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will also update the “Last updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
Contact Us If you have any questions about this Privacy Policy, you can contact us:
- By email: info@procleaneruk.co.uk
- By visiting this page on our website: procleaneruk.co.uk
This Privacy Policy is designed to inform you of how we handle your personal data responsibly and transparently, ensuring your data privacy and security.